FAQs and Troubleshooting
Answers to frequently asked questions and Troubleshooting guides
Known Issues
- ★ Where is the serial number for my device?
- ★ What to do when your Icon Pro Audio controller is ‘stuck’ in firmware upgrade mode
- ★ UPDATE: New Icon Pro Audio iMaps Are Now macOS 10.15 CATALINA Compatible
- ★ Issues using controller with one computer system, but not with another (Error 10).
- ★ MAC USERS UPDATE - DO NOT USE IMAP SOFTWARE TO UPDATE YOUR FIRMWARE IN macOS Catalina! YOU MAY DAMAGE YOUR DEVICE
- ★ *UPDATED* All Icon iMap Software Is Fully Compatible with MacOS 10.14 Mojave
Audio Interfaces
- My Icon Pro Audio Interface is not detected.
- Why Does My Audio Interface Control Panel Say "No Device Connected!" ?
- Why Won't My USB Audio Interface Power On Or Stay On?
- How Do I Connect A Condenser Microphone To My Audio Interface?
- Why Do I Get A Humming Noise From My Audio Interface?
- uPod Pro: Where are the drivers for my uPod Pro?
Control Surfaces
- ★ ALL DAW CONTROLLERS: Icon Pro Audio Control Surface Troubleshooting Checklist
- ALL DAW CONTROLLERS: Drivers: There are driver issues with my controller in Windows
- ALL ICON DAW CONTROLLERS: Drivers: Do I Need To Install Drivers For My USB-MIDI Controller?
- ALL ICON DAW CONTROLLERS: How do I use fader flip on my extender?
- Can I use the Platform Nano with a Platform X+ (or M+)?
- CUBASE: I'm having issues with my Controller after updating Cubase..
DJ Gear
Keyboard Controllers
- VELOCITY CURVE
- Only one part (control / keybed) of iKeyboard is working
- How do I change MIDI channel/parameters on an iKeyboard?
- Will the iKeyboard work with Android devices?
- How to perform a factory reset on your iKeyboard.
- How do I set up my iKeyboard 4s with Bitwig?