FAQs and Troubleshooting
Answers to frequently asked questions and Troubleshooting guides
Known Issues
- ★ UPDATE: New Icon Pro Audio iMaps Are Now macOS 10.15 CATALINA Compatible
- ★ Issues using controller with one computer system, but not with another (Error 10).
- ★ MAC USERS UPDATE - DO NOT USE IMAP SOFTWARE TO UPDATE YOUR FIRMWARE IN macOS Catalina! YOU MAY DAMAGE YOUR DEVICE
- ★ *UPDATED* All Icon iMap Software Is Fully Compatible with MacOS 10.14 Mojave
- ★ My computer is having issues detecting my controller.
- Issues with QCon or DAW software crashing or freezing.
Audio Interfaces
- My Icon Pro Audio Interface is not detected.
- Why Does My Audio Interface Control Panel Say "No Device Connected!" ?
- Why Won't My USB Audio Interface Power On Or Stay On?
- How Do I Connect A Condenser Microphone To My Audio Interface?
- Why Do I Get A Humming Noise From My Audio Interface?
- uPod Pro: Where are the drivers for my uPod Pro?
Control Surfaces
- ALL DAW CONTROLLERS: Drivers: There are driver issues with my controller in Windows
- ALL ICON DAW CONTROLLERS: Drivers: Do I Need To Install Drivers For My USB-MIDI Controller?
- ALL ICON DAW CONTROLLERS: How do I use fader flip on my extender?
- CUBASE: I'm having issues with my Controller after updating Cubase..
- CUBASE: Issues with Channel Select in Cubase..
- CUBASE: Why is my control surface triggering sounds in Cubase?
DJ Gear
Keyboard Controllers
- Will the iKeyboard work with Android devices?
- How to perform a factory reset on your iKeyboard.
- How do I set up my iKeyboard 4s with Bitwig?
- Changing The Polarity Of The IKeyboard Sustain Pedal TRS Connector
- How Do I Upgrade My IKeyboard Firmware?
- What Is VirtualPort On The InSpire G2 Series Of Keyboards?