Welcome to this article on the ‘RealTime Portal’ and 'RealTime Audio' app, which enables users to jam together remotely within 1,000 miles or 1,609 km with no discernible lag*. This is quite an incredible feat of engineering, but with such advanced systems, inevitably you may run into issues that you are not quite sure about from time to time. This article should provide you with the necessary links and resources to address these matters and also guide you in setting up the system.
*Recommended max of 30 millisecond ping time between users

Firstly, let’s make sure you’ve started with all the correct equipment that you’ll need;

The Manuals and Quick Start Guides (+ video demos - band practice/jamming)

It’s always tempting to try and work out how to use new equipment without reading the manual fully, but it really is worth carefully following the instructions in the setup stage for this system. Instructions on how to set up the RealTime Portal are contained in the manual, downloadable on the product page in English, French, German, Italian, Japanese and Spanish, (scroll to the bottom of the page for ‘downloads’).

Also available is the Quick Start Guide for both the RealTime Audio app and the RealTime Portal, (remember you’ll need both for the system to work!).  

Also featured on the product page are a list of technical specifications should you need them and a few videos featuring professional musicians demonstrating the hardware and the app working together, as well as reviewing the system, (and yes, they are impressed!).

So, for the RealTime Portal manual, RealTime Portal hardware and RealTime Audio App Quick Start Guides, video demos and technical specifications click here (or click the title of this section); https://iconproaudio.com/product/realtime-portal/

 Further Support:

RTA Getting Started Guide

This includes comprehensive, step-by-step guides to getting started and the RealTime Audio app. Don't forget to read the 'Best Practices' page to get the most out of your system every time!

This section contains:

• Let's Jam - Quick Start Guide
• Best Practices
• RealTime Audio Webcam Browser User Guide - Everything Explained!

Click the title link to navigate to the 'Getting Started' page. 

RTA Knowledge Base

Got a question or wondering if there’s a workaround to a particular issue? See if it’s answered in the FAQ or check out the ‘workaround’ section in the Knowledge Base. Find the answers to questions ranging  from 'Does a RealTime Audio powered device really reduce delay?' (um...yes!) to 'What is the maximum number of people that can be in a webcam room at the same time?' (answer: incredibly, up to 500! Imagine the noise of THAT band!).

Click the title to navigate to the RTA Knowledge Base.

RTA Troubleshooting Guide

Need to troubleshoot a particular issue? Look it up in the extensive list of solutions presented here. From 'which browser to use' to 'how to resolve various errors and their corresponding codes', it is likely you’ll find a solution to your issue here!

Click the title to navigate to the RTA Troubleshooting Guide.