Promoted articles

• Windows 11, macOS Monterey, Apple M1, M1 Max, M2 and M2 Max Compatibility
  iCON Device COMPATIBILITY UPDATEApple M1 and MacOS 11 Big Sur and MacOS 12 Monterey: Most current iCON hardware and software is now fully compatible with the macOS 12 Monterey Operating System and ...

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• Where is the serial number for my device?
  At times on some electronic devices the serial number can be tricky to find, but icon Pro Audio makes it pretty simple to locate the Serial number.   Generally serial numbers  are located on the re...

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• What to do when your Icon Pro Audio controller is stuck in firmware upgrade mode
    Note: If the following steps do not resolve your controller issue, please remember to include as much information as possible regarding your computer set up, operating system etc. when contacting...

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• Issues using controller with one computer system, but not with another (Error 10).
  Some users experience the strange issue where their control surfaces do not seem to work with one Windows computer system, but will work fine with a different system. Generally, this issue is accom...

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• My computer is having issues detecting my controller.
  if your computer is unable to detect your device, it is possible that the USB firmware on your device has been erased or damaged. The USB firmware is typically effected when issues such as power fa...

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• ALL DAW CONTROLLERS: Icon Pro Audio Control Surface Troubleshooting Checklist
  Is your control surface connected directly to your computer? (check to confirm that the device is not disconnected, or connected via USB hub.)   Is your control surface receiving adequate power? (S...

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