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  2. FAQs and Troubleshooting
  3. Known Issues

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Known Issues

  • Windows 11, macOS Monterey, Apple M1, M1 Max, M2 and M2 Max Compatibility
  • Where is the serial number for my device?
  • What to do when your Icon Pro Audio controller is stuck in firmware upgrade mode
  • Issues using controller with one computer system, but not with another (Error 10).
  • My computer is having issues detecting my controller.
  • Can I calibrate my Icon Pro Audio controller encoders?
  • My Platform or iKeyboard Series controller’s buttons have come out. How can I fix them?
  • Icon Pro Audio device works on one system, but not on second (newer) system
  • Improving MIDI integration in Reaper
  • Digital Signature Verification
  • Using Icon Pro Audio devices with USB 3.0 ports
  • Issues with QCon or DAW software crashing or freezing.
  • How to reset default device drivers in your Operating System.
  • Experiencing bugs after updating firmware.
  • Can I switch firmware between the Platform M+ and Platform M Waves edition?
  • Does my Icon Pro Audio device require a special USB cable?
  • Are your devices compatible with Linux?
  • Some QCon EX Functions Are Not Working While Being Used With QCon Pro And Pro Tools
  • My Audio Interface Is Having Problems Under Mac OS X 10.9 And Up
  • My Audio Interface Makes Noise When Used With MacBook Air
  • The QCon EX Will Only Display Channels One To Eight In Ableton Live
  • My Neuron Keyboard Is Not Working With Windows 7 Or 8

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