The Neuron keyboard is a plug-and-play device which uses the internal MIDI device driver built into the Windows operating system for its connection. Due to ongoing compatibility problems with Windows 7 and 8 with specific USB hardware, some updating might be necessary to make your devices work correctly.
Please try these steps to troubleshoot this issue:
- Try using a different USB port on your computer
- Upgrade the USB drivers for your computer and Windows
- Use a USB Hub which is known to be compatible with Windows 7 and 8
If this still does not resolve your issue, please feel free to submit a support request using the button at the top of this page.