Ready to bring your Platform controller into the session? This guide helps you connect it to iMap, manage supported mappings, choose the right DAW mode, and update firmware with confidence. Because the buttons and reset steps vary by model, follow the sections that name your controller.

This article covers Platform M, Platform M+, Platform X+, Platform Nano, and Platform Nano Air where the available sources support a shared procedure.

What you'll need

You need:

• Your exact Platform model and USB cable
• The iMap version and firmware file listed for that model
• The control-surface setup instructions for your DAW

Platform controllers are class-compliant USB MIDI devices and do not need a separate iCON driver.

1. Get the correct Platform iMap

Step-by-Step Setup

1. Download Smart Install
   • Visit iconproaudio.com
   • Find your device model, click its link, go to Downloads, and select the Smart Install file.
   • Save it to your computer and open the installer.

2. Plug in the controller and open iMap

1. Connect the Platform directly to a USB port on the computer.
2. Turn on the controller and allow the computer a few seconds to recognize it.
3. Open the matching Platform iMap.
4. Select the exact Platform model when iMap asks for a device.

If iMap does not detect the controller, try another USB port or a known-good USB data cable, then see [iMap does not detect your controller or keyboard.

3. Choose the Platform M+ mode that matches your DAW

The available source specifically confirms four universal DAW modes for Platform M+:

• MCP (Mackie Control Protocol): Use with DAWs other than Logic Pro and Pro Tools.
• Logic: Use with Apple Logic Pro.
• HUI: Use with Pro Tools.
• User Defined: Use for custom MIDI mapping.

Choose the mode when the controller powers on, then tell your DAW which control protocol to expect. Use Mackie Control for MCP and Logic workflows. Use HUI only for Pro Tools. When both sides match, the controller and DAW can communicate clearly.

Do not apply this four-mode instruction to another Platform model unless that model's documentation shows the same mode system.

4. Shape a custom mapping around your workflow

When your Platform iMap provides user mapping, select the control you want to change, assign the supported MIDI message, and send the completed layout to the controller. Save a copy on the computer so you can restore it later.

The source set for this draft does not include a Platform-specific iMap-panel walkthrough. Confirm the exact control names and save/send sequence in the current Platform iMap before publication.

How to reset Platform M or Platform M+

Factory reset: Platform M and Platform M+

1. Turn off the controller.
2. Hold SEL on channels 1, 2, and 3.
3. Keep holding the three buttons while you turn on the controller.

This returns the controller to its factory settings and removes the current custom setup.

Emergency firmware reset: Platform M+ only

Use this procedure only when a Platform M+ is not detected in Device Manager or iMap. The source warns that using it on a working controller may damage the device.

1. Connect the Platform M+ power adapter.
2. Hold SEL, MUTE, SOLO, and REC together while turning on the controller.
3. Continue holding the buttons for 30 seconds.
4. Check whether the computer detects iCON firmware upgrade v1.00.

If that device appears, continue with the dedicated recovery guide:Recovering a QCon or Platform controller from a failed firmware update. If it does not appear, contact iCON Support for service.

How to reset Platform Nano or Nano Air

To restore your PlatformNano Air settings to factory default, simply launch iMap and import the original setting (i. e. without making any changes) to the device by the following steps. 

1. Connect Platform Nano Air or Platform Nano with the provided USB cable and launch iMap software. 

2. Click the “Connect” button and select “PlatformNano Air” or “Platform Nano” as the MIDI input and output device. Note: If PlatformNano Air or Platform Nano does not appear on the pull down menu, select USB audio as the MIDI I/O device. 

3. Click “Send Data” to upload the setting to your PlatformNano Air or Platform Nano. 

4. Close iMap, and then turn the PlatformNano Air or Platform Nano power of off & on again 

If iMap still cannot connect after the reset, contact iCON Support. The USB firmware may require service.

How to update Platform firmware

1. Disconnect other controllers and extenders.
2. Connect only the Platform device you are updating directly to the computer. Do not use a USB hub during a firmware update.
3. Open the matching iMap and confirm the exact model before selecting a firmware file.
4. Start the update and keep the controller powered and connected until it finishes.

Using firmware for another model can damage the controller. If the update cannot complete on an AMD or unsupported Apple Silicon computer, use a supported Intel computer or base M1 Mac, or ask iCON Support to confirm a compatible update system.

Frequently asked questions

Does a Platform controller need a driver?

No. Platform controllers are class-compliant USB MIDI devices and do not need a separate iCON driver.

Which Platform mode should I use with Pro Tools?

On Platform M+, choose HUI and configure Pro Tools for HUI. The four-mode source does not confirm the same startup labels for every other Platform model.

Which Platform mode should I use with Logic Pro?

On Platform M+, choose Logic and configure Logic Pro for Mackie Control. Verify the exact setup in the current Logic Pro documentation.

When should I use the Platform M+ emergency reset?

Only when the Platform M+ is not detected by the computer or iMap. Do not use the emergency reset on a working controller.

Can I update a Platform through a USB hub?

No. Connect the device directly to the computer for firmware updates and update one device at a time.

Need more help?

If something does not work as expected, contact iCON Support with the exact Platform model, operating system, iMap version, firmware version, DAW, and the step where you stopped. That gives the team a clear picture of your setup and the fastest path to the next step.