iCON Support Admin
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Recent activity by iCON Support Admin-
How Do I Upgrade My IKeyboard Firmware?
Warning: Before attempting this upgrade, please make sure that you read through and fully understand the whole process first. Improper procedure may damage your iKeyboard and manufacturer service m...
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What Is VirtualPort On The InSpire G2 Series Of Keyboards?
The InSpire keyboard controllers feature the new VirtualPort technology. This makes them show up as several different devices when connected to a computer, with different features of the keyboard b...
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Are your devices compatible with Linux?
Unfortunately, our devices have not yet been tested with Linux and are not currently supported with this Operating System.
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Why Does My Audio Interface Control Panel Say "No Device Connected!" ?
When using USB Audio interfaces such as the Cube series, you may need to access your hardware's software Control Panel in order to configure it. The Control Panel is basically an application that r...
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ALL ICON DAW CONTROLLERS: Drivers: Do I Need To Install Drivers For My USB-MIDI Controller?
No drivers will need to be manually installed for any of our USB-MIDI devices. All Icon MIDI devices are class-compliant, which means they use standard built-in drivers on Mac OS X, Windows, and an...
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ALL DAW CONTROLLERS: Drivers: There are driver issues with my controller in Windows
As Plug and play, class compliant devices, our controllers use generic drivers included with the supported operating systems by default. It's possible that the generic drivers were conflicted or co...
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Some QCon EX Functions Are Not Working While Being Used With QCon Pro And Pro Tools
This is not a actually hardware issue. Pro Tools is not sending any MIDI messages to QCon EX when certain functions such as “Flip” are being sent from QCon Pro to this DAW. We are hoping that Avid ...
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Why Won't My USB Audio Interface Power On Or Stay On?
Many of our interfaces do not require an external power supply, and can be run from just USB bus power. Unfortunately, some computers cannot keep up with the power these interfaces can demand. In t...
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PLATFORM SERIES: Is it possible to map the extra layers of the Platform Nano?
If you would like to create a custom mapping for your Platform Nano, this is absolutely possible, and is very versatile. Not only can you create mappings using the MIDI learn feature available in ...
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My Audio Interface Is Having Problems Under Mac OS X 10.9 And Up
All Icon audio interfaces support OS X 10.9 (Mavericks) with the latest drivers, however, there is a bug in the USB system of Haswell chipset-based Macs which has been acknowledged by Apple. This b...