iCON Support Admin
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Articles
Recent activity by iCON Support Admin-
Issues using controller with one computer system, but not with another (Error 10).
Some users experience the strange issue where their control surfaces do not seem to work with one Windows computer system, but will work fine with a different system. Generally, this issue is accom...
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How to reset default device drivers in your Operating System.
If you are experiencing issues with your Icon Pro Audio device, such as connectivity, functionality, lag or delay, or old device firmware versions appear in your device setup after an update in you...
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Experiencing bugs after updating firmware.
Some users occasionally experience issues with their DAW, or features on with their Icon Pro Audio devices, after updating their firmware. This is typically because updating firmware can cause hicc...
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Can I switch firmware between the Platform M+ and Platform M Waves edition?
If you own the Platform M+, or the Platform M Waves Edition, you may be curious about the ability to switch firmware versions to use the opposite device with your system. For example, if you have t...
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Will the iKeyboard work with Android devices?
Users who attempt to use their iKeyboard devices with Android phones or Tablets report limitations or no support at all with these devices. Unfortunately this appears to be a limitation of the Andr...
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ALL ICON DAW CONTROLLERS: How do I use fader flip on my extender?
Fader flip is a popular feature many users enjoy using with their control surfaces, but find that this feature doesn't seem to effect their extenders when in flip mode. Unfortunately, due to the n...
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Does my Icon Pro Audio device require a special USB cable?
While our cables are mostly standard USB type A to USB type B, we use cables which include Ferrite Chokes which help reduce noise in the cable. If you're looking to replace your USB cable, please ...
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My Icon Pro Audio Interface is not detected.
In Windows, if your control panel window shows "There is no Icon Global device connected" and your audio interface is powered on and connected directly to your computer, your install of Windows may...
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How to perform a factory reset on your iKeyboard.
To perform a factory reset on your iKeyboard simply turn the unit off, then press and hold both Channel buttons on the iKeyboard hardware (as depicted below in the screenshot from the iMap software...
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My computer is having issues detecting my controller.
if your computer is unable to detect your device, it is possible that the USB firmware on your device has been erased or damaged. The USB firmware is typically effected when issues such as power fa...