iCON Support Admin
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Recent activity by iCON Support Admin-
Windows 11, macOS Monterey, Apple M1, M1 Max, M2 and M2 Max Compatibility
iCON Device COMPATIBILITY UPDATE Apple M1 and MacOS 11 Big Sur and MacOS 12 Monterey: Most current iCON hardware and software is now fully compatible with the macOS 12 Monterey Operating System and...
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Platform Nano Hard Reset and Factory Reset procedure.
To attempt to reset a Platform Nano to Factory default settings; turn off the unit, and press and hold the 3 buttons shown in box 1 (the top box). While holding these buttons turn the unit on. To a...
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Icon Pro Audio Video Tutorials and Demos
Visit our YouTube Channel for More Videos Website Assistance CONTROL SURFACES QCon Pro X QCon Pro G2 Platform M+ Platform B+ Platform Nano Legacy Controllers QCon Pro Platform M Audio Interf...
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Issues with QCon or DAW software crashing or freezing.
Occasionally a user may notice that their QCon Pro X is crashing, or that their DAW software is freezing. This can be due to several things, but is most likely caused by one of three issues. 1.) C...
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Issues using controller with one computer system, but not with another (Error 10).
Some users experience the strange issue where their control surfaces do not seem to work with one Windows computer system, but will work fine with a different system. Generally, this issue is accom...
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How to reset default device drivers in your Operating System.
If you are experiencing issues with your Icon Pro Audio device, such as connectivity, functionality, lag or delay, or old device firmware versions appear in your device setup after an update in you...
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Experiencing bugs after updating firmware.
Some users occasionally experience issues with their DAW, or features on with their Icon Pro Audio devices, after updating their firmware. This is typically because updating firmware can cause hicc...
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Can I switch firmware between the Platform M+ and Platform M Waves edition?
If you own the Platform M+, or the Platform M Waves Edition, you may be curious about the ability to switch firmware versions to use the opposite device with your system. For example, if you have t...
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Will the iKeyboard work with Android devices?
Users who attempt to use their iKeyboard devices with Android phones or Tablets report limitations or no support at all with these devices. Unfortunately this appears to be a limitation of the Andr...
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ALL ICON DAW CONTROLLERS: How do I use fader flip on my extender?
Fader flip is a popular feature many users enjoy using with their control surfaces, but find that this feature doesn't seem to effect their extenders when in flip mode. Unfortunately, due to the n...