iCON Support Admin
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Recent activity by iCON Support Admin-
PLATFORM SERIES: Can I power my Platform M+ with a portable power solution?
When using your device in a mobile setup using Lithium Ion batteries, power may fluctuate beyond the intended voltage for your device. The Platform M+ employs a voltage regulator chip making it saf...
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PLATFORM SERIES: Platform M+ & M: How to factory reset your Platform M
To perform a factory reset on your Platform M or M+, simply turn off the device, press and hold the SEL button on channel's 1 2 and 3 at the same time.. Then turn the unit on while holding down the...
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How to disable the motorized fader on Platform Nano
Several users have requested a way to disable the motor on their fader in the Platform Nano. This feature has been added as of Firmware Version 1.06. To disable your fader, first turn off your Pl...
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PLATFORM SERIES: The faders on my Platform M+ won't move!
If you are able to use your Platform M or M+ to adjust levels and parameters in your software, but changes made in your software do not effect your control surface, please double check to make sure...
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PLATFORM SERIES: Platform Nano faders stop responding after installing AIR module.
Your Platform Nano fader will require calibration after switching from USB to AIR connectivity. If you find that your fader stops responding, or behaves strangely after installing your AIR expansi...
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PLATFORM SERIES: Platform M: I'm having trouble with the faders on my Platform M.
If your Platform M faders are jittery, slow, or there seem to be issues with the sensitivity we suggest you calibrate your unit. Please follow the steps in our video guide to make this process as s...
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QCON SERIES: Is the QCon Pro G2 firmware compatible with the QCon Pro?
As the original QCon and QCon Pro have been discontinued and are no longer being updated, occasionally users have asked about compatibility with QCon Pro X or QCon Pro G2 firmware with their origin...
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QCON SERIES: Can the lip around my QCon Pro G2 be used to recess my device into my desk?
Many users intend to use the QCon Pro G2 and Ex G2 with custom built desks, and ask if the metal lip around the QCon can be used to suspend the device from the desk in recess. Yes, the lip around ...
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QCON SERIES: How to arrange my XS extenders.
When setting up your Pro X and XS units, you're asked to select the number of expansion units. This may be a bit confusing, but is actually quite simple. When setting the Pro X, the unit is askin...
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QCON SERIES: QCon Pro: How Do I Use The Automation Buttons On The QCon Pro In ProTools?
Unlike most DAW programs, the QCon Pro uses HUI protocol to talk to ProTools instead of Mackie Control. Because of this, some buttons behave slightly differently than with other software options. A...