iCON Support
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Votes on activity by iCON Support-
CUBASE: Why is my control surface triggering sounds in Cubase?
This is a common issue users encounter in Cubase. To solve this, go to Studio Setup > MIDI Port Setup, and deselect (uncheck) the boxes that correspond to your control surface under In 'All MIDI In...
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QCON SERIES: QCon Pro X: Why won't my QCon Pro X's master LED meter work?
Unfortunately many of the DAWs compatible with the QCon Pro X do not yet support this master meter LED display feature. The issue is that the Mackie Control protocol does not have a message to repr...
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QCON SERIES: QCon Pro: Can I Install The QCon Pro In The Middle Between Two Or More EX Controllers?
Depending on the DAW software you are using, yes, you can customize the order in which your QCon controllers will be assigned to the mixer channels. We did our testing in Cubase, and to assign the...
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ALL ICON DAW CONTROLLERS: Drivers: Do I Need To Install Drivers For My USB-MIDI Controller?
No drivers will need to be manually installed for any of our USB-MIDI devices. All Icon MIDI devices are class-compliant, which means they use standard built-in drivers on Mac OS X, Windows, and an...
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QCON SERIES: How to arrange my XS extenders.
When setting up your Pro X and XS units, you're asked to select the number of expansion units. This may be a bit confusing, but is actually quite simple. When setting the Pro X, the unit is askin...
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PLATFORM SERIES: Is it possible to map the extra layers of the Platform Nano?
If you would like to create a custom mapping for your Platform Nano, this is absolutely possible, and is very versatile. Not only can you create mappings using the MIDI learn feature available in ...
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QCON SERIES: QCon: Will the QCon Pro X firmware work on the QCon?
No, it is important that you make sure you're using the correct firmware file for your device when attempting to upgrade, or you may corrupt or damage your device.
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QCON SERIES: QCon Pro X: The lower LCD display on my Pro X doesn't bank...
This is typical behavior for the QCon Pro X. The lower LCD display is designed to be used with the QCon Pro XS extender to help coordinate the order of units and tracks to allow users to arrange th...
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FireXon Software
FireXon Software
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How Do I Connect A Condenser Microphone To My Audio Interface?
A condenser microphone is a very sensitive piece of equipment. We recommend you take the following steps when connecting and setting it up with an audio interface to avoid damage to any of your equ...