iCON Support
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Recent activity by iCON Support-
Some QCon EX Functions Are Not Working While Being Used With QCon Pro And Pro Tools
This is not a actually hardware issue. Pro Tools is not sending any MIDI messages to QCon EX when certain functions such as “Flip” are being sent from QCon Pro to this DAW. We are hoping that Avid ...
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My Audio Interface Is Having Problems Under Mac OS X 10.9 And Up
All Icon audio interfaces support OS X 10.9 (Mavericks) with the latest drivers, however, there is a bug in the USB system of Haswell chipset-based Macs which has been acknowledged by Apple. This b...
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My Audio Interface Makes Noise When Used With MacBook Air
Apple has used a new Intel CPU on their MacBook Air, which has a feature that lowers the CPU speed to match the software using it. When there is less running software, the CPU will set its speed ac...
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The QCon EX Will Only Display Channels One To Eight In Ableton Live
This is a known software issue with Ableton Live. It is not currently possible to assign the starting channel for a controller with this software. Please try to use the modified controller script ...
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My Neuron Keyboard Is Not Working With Windows 7 Or 8
The Neuron keyboard is a plug-and-play device which uses the internal MIDI device driver built into the Windows operating system for its connection. Due to ongoing compatibility problems with Windo...
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How Do I Connect A Condenser Microphone To My Audio Interface?
A condenser microphone is a very sensitive piece of equipment. We recommend you take the following steps when connecting and setting it up with an audio interface to avoid damage to any of your equ...
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Why Do I Get A Humming Noise From My Audio Interface?
Humming noises generally occur when monitoring an input signal that suffers from a low signal to noise (S/N) ratio. In other words, a signal that is not that much louder than the noise that is also...
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Why Won't My USB Audio Interface Power On Or Stay On?
Many of our interfaces do not require an external power supply, and can be run from just USB bus power. Unfortunately, some computers cannot keep up with the power these interfaces can demand. In t...
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How Do I Upgrade My IKeyboard Firmware?
Warning: Before attempting this upgrade, please make sure that you read through and fully understand the whole process first. Improper procedure may damage your iKeyboard and manufacturer service m...
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What Is VirtualPort On The InSpire G2 Series Of Keyboards?
The InSpire keyboard controllers feature the new VirtualPort technology. This makes them show up as several different devices when connected to a computer, with different features of the keyboard b...