iCON Support
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Activity overview
Latest activity by iCON Support-
iCON Support created an article,
Requesting Service for Your IconProAudio Device: An RMA Guide
Important: RMA Required for All Service Returns To ensure a smooth and efficient service experience, it's essential that all customers obtain an approved Return Merchandise Authorization (RMA...
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iCON Support created an article,
ICON Pro Audio P1-M & Sound Devices 8-Series: Enhanced Control for Your Recorder
Using the Icon P1-M with Sound Devices 8-Series RecordersThe Icon Pro Audio P1-M is designed to integrate seamlessly with your Sound Devices 8-Series recorders (Scorpio, 888, 833), providing hands-...
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iCON Support created an article,
Windows 11, macOS Monterey, Apple M1, M1 Max, M2 and M2 Max Compatibility
iCON Device COMPATIBILITY UPDATE Apple M1 and MacOS 11 Big Sur and MacOS 12 Monterey: Most current iCON hardware and software is now fully compatible with the macOS 12 Monterey Operating System and...
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iCON Support created an article,
Icon Pro Audio Video Tutorials and Demos
Visit our YouTube Channel for More Videos Website Assistance CONTROL SURFACES QCon Pro X QCon Pro G2 Platform M+ Platform B+ Platform Nano Legacy Controllers QCon Pro Platform M Audio Interf...
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iCON Support created an article,
Issues with QCon or DAW software crashing or freezing.
Occasionally a user may notice that their QCon Pro X is crashing, or that their DAW software is freezing. This can be due to several things, but is most likely caused by one of three issues. 1.) C...
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iCON Support created an article,
Issues using controller with one computer system, but not with another (Error 10).
Some users experience the strange issue where their control surfaces do not seem to work with one Windows computer system, but will work fine with a different system. Generally, this issue is accom...
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iCON Support created an article,
How to reset default device drivers in your Operating System.
If you are experiencing issues with your Icon Pro Audio device, such as connectivity, functionality, lag or delay, you may need to reset your default drivers for the device. Depending on the Operat...
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iCON Support created an article,
Experiencing bugs after updating firmware.
Some users occasionally experience issues with their DAW, or features on with their Icon Pro Audio devices, after updating their firmware. This is typically because updating firmware can cause hicc...
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iCON Support created an article,
Can I switch firmware between the Platform M+ and Platform M Waves edition?
If you own the Platform M+, or the Platform M Waves Edition, you may be curious about the ability to switch firmware versions to use the opposite device with your system. For example, if you have t...
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iCON Support created an article,
PLATFORM SERIES: What are the differences between the Platform M and M+?
Many users reach out confused about the differences between the Platform M and M+ control surfaces to make sure that they're choosing the controller which best suits their needs. While choosing yo...