Skip to main content

Search

Issues with QCon or DAW software crashing or freezing.

Comments

8 comments

  • Avatar
    Robert Balan

    It started after a firmware update. I bought the new overlays and updated the firmware and now it locks up and also locks up Nuendo. When I shut it off, Nuendo resumes with no issues. I rolled back the firmware and it still crashes. What's the deal? No extra devices plugged into the unit, same USB port and cable that worked fine. Tried swapping them anyway, still crashes.

    0
  • Avatar
    iCON Europe

    Hi,
    and thanks for your message.

    Please be so kind and submit a ticket to our helpdesk system.
    Our support engineers will be happy to help you out.

    You can find the form here:
    http://iconproaudio.com/submit-a-ticket/

    See you there.
    Icon Pro Audio

    0
  • Avatar
    Studio Doblo

    I same issue here, did the update and it started freezing. with cubase 10 Have a active ticket but not real answers.. I found out when I deselect the { in the "studio setup / Midi port setup (Qcon 1.17v - midi out). the system don't free. but works only partial. My ticket number: (#35390)

    0
  • Avatar
    jaime gibson

    so how long does it takt to get support, my ticket been out for weeks, and still no response??

    0
  • Avatar
    Andre Gauvreau

    I also have these issues of QCon Pro G2 freezing...! (Jun 2021)! Could anyone tell me if the bug has been fixed!
    Thanks in advance,
    André Gauvreau

    0
  • Avatar
    DJ left

    has anyone had this resolved yet

    0
  • Avatar
    markus

    i also have same problem. Studio one is crashing after few minutes use. Turn off the icon Studio One resumes

    0
  • Avatar
    Andre Gauvreau

    There is an update as per my issues with the QCon Pro G2:
    I had to bring the item to get it fixed. The issue was with an "electronic" part (which I do not know exactly). So after changing this part, I got it back... and it works nicely now!

    So, for all of you who has similar issues, if the item is still on warranty (like mine was), bring it to a "valid" QCon repair store...

    Now, my item is out of warranty...! I just hope that this will never happen again..!

    0

Please sign in to leave a comment.