Occasionally a user may notice that their QCon Pro X is crashing, or that their DAW software is freezing. This can be due to several things, but is most likely caused by one of three issues.
1.) Check to verify your computer can support your DAW software, any VSTis and plugins in your project, as well as the control surface itself.
2.) Check any additional USB peripherals or devices. If you are using a USB hub, we encourage you to test without the peripherals connected, and with your QCon directly connected as USB hubs often cause all kinds of strange issues.
3.) If you are using the QCon Pro X and have any USB devices connected to the rear of your device, please disconnect those devices and test again as this can cause issues in some instances.
If you continue to experience issues please submit a ticket and one of our technicians will be happy to help assist you further.