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Issues using controller with one computer system, but not with another (Error 10).

Some users experience the strange issue where their control surfaces do not seem to work with one Windows computer system, but will work fine with a different system. Generally, this issue is accompanied by an 'Error 10' error in the Device Manager, as well as the failure to connect to / detect the device. 

 

We have found that in most cases, this issue can be cleared up by uninstalling the device in your device manager (by right clicking it and selecting uninstall), then unplugging the USB cable for your device, restarting your computer, and plugging your device into a different USB port. 

This generally solves this as it forces Windows to reinstall the default drivers for your device. 

However, in rare cases users find this does not clear things up. We believe this may be due to an issue with the x570 chipset. If your motherboard uses this chipset, we suggest adding a PCI USB board to your system to use instead of your motherboard USB ports, as this seems to clear things up in most cases. 

 

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Comments

  • Avatar
    Jonatan Campolo

    My computer don't use chipset x570 but anyWay no work. Error 10 insufficient risorse for complete API. I TRY EVRYTHING HELP ME.

  • Avatar
    Toby AM

    I just upgraded to a x570 board and now the Platform M+ doesn't work! Why god why me.

  • Avatar
    dawnrune11

    I have the same issue with the x570 - Guess I'll order a pci usb card now...

  • Avatar
    Victor Johnson

    OMG, I was so excited to use this thing... Just upgraded to x570 as well. the fix also doesn't work for me. Just ordered the PCI USB card. hopefully that will fix it. Was thiiiiis " " close to getting an avid control surface. Maybe I should've...

  • Avatar
    Reinhard Claus

    Same issue with my TRX40 aorus board, getting a cheap external USB 3.0 card solved it!

  • Avatar
    Benjamin Schmitt

    Reinhard - Which External Usb 3.0 Card did you buy? I do not want to get a PCI based card ...

  • Avatar
    Oscar Salgado

    Error 10 insufficient risorse for complete API. also I have tried everything!

  • Avatar
    Oscar Salgado

    for those using platform b+ as a standalone: Error 10 insufficient risorse for complete API.
    I have the same situation using a platform b+ as a standalone. I tried everything. except for the pci replacement, since i wanted to used on a notebook. my usb kept not recognizing it. so i bought the plarform m+ to see if it would work by the midi connection provided, and it did. never had to connect it to usb. please, inform about this to those who are using platform b+ as a standalone before buying. and please provide a better service in this q&a. i loved the products but if you don't do better in service it all goes to waste. kind regards.

  • Avatar
    G-BOY DROP DAT

    X570 for any other having problems on Windows 10.
    just upgrade the firmware on another computer. I've already tried this I bought a PCI slot USB powered and then unplugged it after updating the firmware and plugged it into my computer motherboard x570 normally and it worked just fine.
    So your best bet is to upgrade the firmware on a different computer and then it should work on your computer that you wanted to work on.
    This happens because the firmware is old when you buy it. So it'll work on a Windows 7 but not 10 because the firmware is for Windows 10 that's on the controller itself.

  • Avatar
    G-BOY DROP DAT

    X570 for any other having problems on Windows 10.
    just upgrade the firmware on another computer. I've already tried this I bought a PCI slot USB powered and then unplugged it after updating the firmware and plugged it into my computer motherboard x570 normally and it worked just fine.
    So your best bet is to upgrade the firmware on a different computer and then it should work on your computer that you wanted to work on.
    This happens because the firmware is old when you buy it. So it'll work on a Windows 7 but not 10 because the firmware is for Windows 7 that's on the controller itself.