Some users experience the strange issue where their control surfaces do not seem to work with one Windows computer system, but will work fine with a different system. Generally, this issue is accompanied by an 'Error 10' error in the Device Manager, as well as the failure to connect to / detect the device.
We have found that in most cases, this issue can be cleared up by uninstalling the device in your device manager (by right clicking it and selecting uninstall), then unplugging the USB cable for your device, restarting your computer, and plugging your device into a different USB port.
This generally solves this as it forces Windows to reinstall the default drivers for your device.
However, in rare cases users find this does not clear things up. We believe this may be due to an issue with the x570 chipset. If your motherboard uses this chipset, we suggest adding a PCI USB board to your system to use instead of your motherboard USB ports, as this seems to clear things up in most cases.