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My Icon Pro Audio Interface is not detected.

In Windows, if your control panel window shows "There is no Icon Global device connected" and your audio interface is powered on and connected directly to your computer, your install of Windows may be running in UEFI mode.

To disable this, restart your computer and enter BIOS *usually DEL key*

Find "Security" items in your BIOS settings and look for "Secure Boot Status". 

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If this is set to "Enabled", change to "Disabled", then save BIOS settings and restart.

 

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Comments

  • Avatar
    Wesley Oostvogels

    My ICON QCon Pro G2 can't be used by Windows 10. I've tried all updates, driver installments etc within the Windows system, but the computer fails to communicate to my controller. The system does recognize it in the USB port but it keeps saying I need to install the right drivers, which I can only hope to get from ICON. The ICON iMap software also doesn't recognize it. When is a driver download expected? Thank you in advance and kind regards.

  • Avatar
    Thierry Schlagdenhauffen

    And what about the very same problem on Mac OSX Mojave 10.14.6?
    My Econ Pro X is suddenly not recognized AT ALL.

  • Avatar
    Icon Support

    Hello Wesley, and Thierry, Thank you for reaching out.
    This is likely a very different issue, as the QCon control surfaces do not use custom drivers like the audio interfaces do.
    It sounds like your units may have issues with the firmware, here's a link to an article about this.
    https://support.iconproaudio.com/hc/en-us/articles/115001332791-My-computer-is-having-issues-detecting-my-controller-

    If you have any other questions we may be able to help with please don't hesitate to submit a ticket and one of our agents will be happy to help as soon as possible.
    Thank you again for your patience and understanding.
    Icon Support.

  • Avatar
    Bastiaan de Wal

    Hello there,

    I've been having trouble with my Icon Cube. It works perfectly on my laptop (4 year old HP) but I can't get it to work on my new PC which came in today. I've tried every driver there is, even turned off the Windows UEFI mode, absolutely nothing is working. It is recognised by the PC, as it shows up in the 'devices' tab, but your software is not able to recognise it.

    Any thoughts?

  • Avatar
    Ohsaaa

    Hello,

    I own platform X and platform M. My new computer is not recognizing the units but the old one is recognizing and works fine. What seems to be the problem. I can see that other people have the same issue. How to fix it?

  • Avatar
    Jussi Huhtala

    Last week I got a Icon Qcon Pro X from the gear4music.
    i have windows 10 and cubase 8.5.
    I've done everything you can, but Windows does not recognize USB.
    Every step, uninstall driver, change usb-port, change usb-wire, change my brains. Latest win10 updates installed and eeeeverything.

    I ask you if there is anything else you can do, other than send the Qcon Pro back to store?

  • Avatar
    Mr. Mochocho

    Same trouble over here... Platform M+ works fine on my old Win7 system, but not corretly recognised (error CODE 10) on my new AM4 system, Asus Pro WS x570 ACE and WIn 10 - 1909 (Build18363-476).

    That is a sad story iCON!

  • Avatar
    Jussi Huhtala

    I found out the cause is on the motherboard. x570 usb ports do not work with icon.
    we need pci usb ports

  • Avatar
    Mr. Mochocho

    @ Jussi Huhtala.. Thanks man! I thought about that as well. After your comment I will give it a try and give some feedback.

  • Avatar
    Tom Moore

    Hey Guys, Just wondering if you ever got anything working with an x570 motherboard?

  • Avatar
    Jussi Huhtala

    With this everything Works like a charm https://www.ebay.com/c/8008929075?iid=254244841176

  • Avatar
    Tom Moore

    Appreciate it! Weird problem but at least theres a solution

  • Avatar
    Michael Lewis

    Takes the piss that it doesnt work with x570 chip! No mention of that before i bought it!! Why not create a patch that fixes it? Also - the imap software doesnt even boot up... seems like just an expensive paper weight! Going to see about returning it, had it all of about 5 hours - all of which was spent trying to get it to work :@

  • Avatar
    Benjamin

    This is so lame! So what you're saying is that I need to either get a PCI expansion card or sell my Icon M+ because I have an X570 motherboard?!?

    Why can't there be drivers to fix this? All my older USB 2.0 devices work fine on my motherboard except the Platform. Just bad drivers and bad software.

    Will probably look to sell this thing.

  • Avatar
    Greg Zinchenko

    Thanx to everybody with X570, otherwise I would spent a night trying to get it working. No chance will try on the other machine. Good product.

  • Avatar
    Greg Zinchenko

    I had a problem on PC with X570 motherboard. So I connected X+ to Macbook, I've upgraded the firmware to 2.06 (Beta), now I got it working on my PC.

  • Avatar
    Pedromau

    This have become unbearable...
    I have 1 Pro X and 3 Pro XS... Since I got them I always had problems.
    It's been two years trying to fix the units / drivers... getting powered USB hubs, getting PCI USB card, sending the device to factory and it always ends on the same thing: The devices are not detected.
    I have invested a good amount of money on 4 products that I almost never used because of all the issues.

    I'd like to know if I can return the units and ask for a refund (I have proof of historical issues).

    It's really a pity that Icon hasn't been able to fix my problems for 2 years.

    (The support on facebook by a guy named Brian was always very helpful but the problems were never solved)